Last Updated: 24 October 2024
Age Restriction
Under Australian law, you must be over 18 years of age to purchase wine from Vintnerize Pty Ltd. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.
Anyone at the Delivery Address who receives the Goods shall be presumed by Vintnerize Pty Ltd to be authorised to receive the goods on your behalf.
Ordering Online
Ordering our wine via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible. We offer free shipping on deliveries Australia-wide.
Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available. Credit card information entered during the ordering process will be deleted upon transaction completion.
All prices are displayed in Australian Dollars (AUD) and are inclusive of GST and WET. We accept payment by Visa, American Express & MasterCard.
You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the order or within a reasonable time after you submit your order, and we may cancel your order or limit the quantity of your order at our sole discretion.
Fees and charges
You acknowledge that we are not required or obliged to match any prices for any products, including matching any prices for a product that is available through an alternative offer.
Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.
You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. Where a product is unavailable we may choose at our discretion and with your permission to substitute it for a product of similar quality or cancel the order. If a product that you have ordered is not available and we have not provided you with a substitute then we will provide you with a refund equal to the purchase price of each product which is ordered and not available within 3-5 business days to your card of purchase.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped.
Return & Refund Policy
If you wish to cancel an order you have placed via our website, you must inform us in writing by contacting us stating your full name and quoting your order number. For wine orders, we can only cancel an order before the consignment leaves the warehouse (typically next business day).
At Vintnerize Pty Ltd we stand by our products and thrive to ensure your complete satisfaction. If you are not satisfied with your wine, we offer a 30 day refund policy for goods on wine returned to us in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days. Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the order(s).
Please contact us immediately if there are any faults or breakages that occur during transit.
Domestic Delivery & Shipping
Vintnerize Pty Ltd provides delivery of goods across Australia. Delivery to Australian capital cities and surrounding suburbs is usually within 5 to 7 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays.
Upon request we will send you your postal delivery number and a link to the parcel tracking website. Alternatively, we can follow up your delivery for you on your behalf.
Shorter delivery periods can be arranged at an additional cost. Please contact us to discuss your delivery requirements once you have placed your order.
Please note:
- Calls cannot be made prior to delivery.
- Wine can not be left outside the boundary line of a property.
- 'Special Delivery Instructions' are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver's discretion as to whether they deem the instructions safe to adhere to.
- If you are not in attendance when delivery is attempted, and there are no special delivery instructions, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letter box to advise of the collection point. The carrier will not re-deliver once an item has been carded awaiting collection. Persons under 18 years of age cannot sign or accept delivery of wine products.
- Vintnerize Pty Ltd will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature unless insurance has been applied to the order.
- Wine must be signed for by a person over 18 years of age at time of delivery.
International Delivery
International delivery of our wine is available. Please contact us for further details and delivery estimates.
Testimonials
We will occasionally solicit testimonials from customers who have ordered from us. This feedback is optional however if provided you agree to allow your name and the testimonial reproduced in press releases, brochures, case studies, marketing materials and/or the Vintnerize Pty Ltd website.
Promotions
Vintnerize Pty Ltd may offer specials, promotions and discounts on www.pirathon.com or other websites. These promotions are available only while stocks last and for the time period indicated unless otherwise advertised.
Accommodation Terms
- Check-in time is from 3:00 PM, and check-out time is 10:00 AM.
- A minimum two-night stay is required for all bookings.
- We use Little Hotelier for our booking system. By using our online booking system, you agree to Little Hotelier's privacy policy and terms and conditions.
- The Guest agrees to pay the full 100% payment at the time of booking. The booking will not be confirmed unless full payment has been received.
- Rates quoted are in Australian dollars and are subject to change at any time depending on availability. Rates are inclusive of GST where applicable.
- Verbal quotes are estimations of price only and are subject to written advice on the booking confirmation.
- In rare cases, accommodation rates may be subject to increase after you have made payment; where this occurs, you will be notified and may either pay the difference or receive a refund.
- At no time during your stay shall the number of guests staying exceed the number booked.
- Only registered guests will be permitted to occupy the property for the duration of the stay.
- Children are permitted as guests only when staying with accompanied adults. Children must be supervised at all times.
- Vintnerize Pty Ltd encourages guests to tag @pirathonwines and use the hashtag #pirathon when posting during their stay at the property. Unless you expressly object, we may tag you in some of our posts or repost your images on our accounts.
- Where, upon request, you provide us with images taken during your stay, unless you expressly object, you agree to release and hold us harmless for any liability in relation to the images which we may use for our marketing material or promotional purposes.
- In the event you experience any issues during your stay, you agree to give Vintnerize Pty Ltd the opportunity to rectify the situation prior to leaving negative reviews.